DUCKDUCK LIMITED – USER PRIVACY POLICY
Duckduck Ltd, trading as GridDuck (“GridDuck” / "we" / "our" / "us"), is committed to protecting and respecting your personal data. In this privacy policy, “you” and “your” means the end user of our hardware and software.
This privacy policy applies to personal data we collect when you register and use our hardware and software for monitoring energy consumption by your household devices.
This policy (together with our Website Privacy Policy) set out the basis on which any personal data that we collect from you, or that you provide to us, when using our products or services to which this policy applies and otherwise interacting with us will be processed.
Please read the following carefully to understand how we collect and treat your personal data.
What information we will collect about you |
How we collect information about you |
Why we are processing information about you |
What our legal basis is for processing information about you |
Contact details: name, email address and address |
Provided by your supplier or your provider of technical solutions These details may also be collected from you when you sign up for an account with us or contact our customer services team |
To provide you with login details to the platform and onboard you as a user To communicate with you regarding information, products and services that you request from us To deliver hardware to you and provide our services To help us to ensure users are genuine and to prevent fraud |
To enable us to pursue our legitimate interests to:
|
Username, password, security information, account preferences and account number |
Collected from you when you sign up for an account with us |
To onboard you as a user To perform essential business operations To help us to ensure users are genuine, protect our security and to prevent fraud |
To enable us to pursue our legitimate interests to:
|
Consumption data and metering information Device and usage data including device identifiers |
Automatically collected in our server logs when you interact with our software interface, platform and products, but only accessible by us if you grant us access |
To provide and improve our services and user experience To calculate consumption, perform data analysis and reporting services |
To perform our contract with you To enable us to pursue our legitimate interests to:
|
Feedback Other information you provide when you contact us (e.g. for customer support), such as your contact details, details of your communications with us and/or your metering information |
Collected from you when you contact us |
To provide customer support, including dealing with enquiries, correspondence and complaints To answer any concerns or issues To monitor customer communications for quality and training purposes |
To enable us to pursue our legitimate interests to:
|
We have a duty to process personal data fairly, lawfully and in a manner that you would expect given the nature of our relationship with you. Where we have a legal basis to use your personal data without consent (as set out in the table above), this policy fulfils that duty by giving you appropriate notice and explanation of the way in which your personal data will be used. Where consent is required for our use of your personal data we will ask you to positively opt-in.
If you have any questions or require any further information regarding our use of your personal data please contact us at privacy@gridduck.com.
We do not knowingly collect information from children under the age of 13. If you become aware that your child or any child under your care has provided us with information without your consent please contact us at privacy@gridduck.com.
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